30 DAY RETURNS & 5 YEAR WARRANTY
Festoon Lights Online offer a comprehensive 30 day returns process & a 5 year guarantee on all products, giving you peace of mind that the product you receive will be good quality and free of faults. In the rare event that your lights develop a fault, we will offer you the option to return the item for an exchange or refund.
MISSED DELIVERIES
If you are not at home when we deliver your order, The courier will leave a card with instructions on how to reschedule the delivery at a convenient time. Deliveries are left at your own risk and at the discretion of the courier.
LOSS OR DAMAGE
If any goods are found to be faulty on delivery, they may be returned for a replacement. If no replacement is available then payment will be refunded in full. Please make sure you inform us within 7 days of receiving your order of any faults when you inspect the goods on their arrival. Claims for missing items or the non delivery of orders must be made within 14 days of the dispatch date.
EXCHANGES & REFUNDS
Please contact us to discuss the best way to exchange or return your purchase. If the lights are not deemed to be faulty then the return postage is covered by the customer. Refunds are issued after the item has been returned to us in unused & acceptable condition. All parcels should be checked for transit damage before accepting delivery. Damaged deliveries should be either turned away or reported as damaged. Should you receive a transit damaged item, please contact us as soon as possible. Unfortunately we are unable to offer a replacement or refund for transit damaged items once they have been used or installed.